Exchange Policy

Exchange Window

You may request an exchange within 3 days of receiving your order. Requests made after this window unfortunately cannot be accepted.

Eligibility Conditions

To be eligible for an exchange, the item must be:

• Unused, unworn, and unwashed
• In its original packaging with all tags attached
• Free of makeup, perfume, or odor marks
• Accompanied by your order number or receipt

Non-Exchangeable Items

The following items cannot be exchanged or returned:

• Custom-stitched or altered-to-measurement outfits
• Sale, clearance, or discounted items
• Jewelry, accessories, and undergarments
• Items showing signs of wear or alteration

How to Request an Exchange

• Message us on WhatsApp or email with your order number and photos of the item
• We'll confirm whether your item is eligible within 24 hours
• Once approved, ship the item back to our store address
• After inspection, we'll process your exchange for a different size, color, or item of equal value

Return Shipping

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or different from what was ordered — in that case, we cover the return shipping in full.

Damaged or Wrong Item Received

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos or an unboxing video. We'll arrange a free replacement or full store credit — no cost to you.